Art and Media
Description POSITION PROFILE This position is designed as an entry level technician position to service and repair a variety of company products. The Associate Technology Service Technician is capable of handling set-up tagging, installation, preventative maintenance and routine service on small printer, low end segment, and facsimile devices at customer locations usually within a specific geog...
Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the s...